Returns and Refunds at The Canada Pharmacy

Our goal is to ensure complete customer satisfaction with every purchase at The Canada Pharmacy. If you are unsatisfied for any reason or your package is lost in shipping, please contact us to request a refund.

The following terms apply to all products purchased through our website:

Order Cancellation Policy

You may cancel any order at any time for any reason. You will receive a full refund within 1-15 business days depending on your bank.

Return Policy

All customers have the right to return orders within 30 days of receiving the products without needing to provide a reason. The 30 days are counted from the date you or a designated third party received your order.

To start a return, notify us via email at: [email protected]

Return Processing

To begin processing your return, we require the following:

  • Your order number, name, and email address
  • The items you wish to return, including quantity
  • The reason for the return (optional)

Please send returns to:

Returns Department
The Canada Pharmacy 301 Boul Saint-Jean, Pointe-Claire, QC H9R 3J1, Canada

You will be responsible for paying shipping costs to return your items.


Once your return is received and inspected by our team (usually within 5 business days), we will process your refund. Refunds may take 1-15 business days to reflect on your bank statement depending on your financial institution.

Refunds will be issued in the original payment method. Shipping fees are non-refundable.

If you receive a defective, damaged, or incorrect item, please contact us so we can make it right.

We want you to be fully satisfied with your The Canada Pharmacy purchase. Please reach out if you have any questions about our returns and refunds process.